Tech Support

Tech support isn't a job full of glamour. Often we have to deal with situations that cannot be troubleshooted at all because of the lack of symtoms. At other times we have to deal with users who won't tell us everything because 'he had something to hide,' leaving us to make our own conclusions about the 'problem,' and cause even more problems along the way.

Still, that doesn't stop us from compiling up funny stories and put them together so that the others might benefit from it. Just yesterday I had read two articles gathered from Slashdot, for the laughs and lessons, and now, I would like to share it with you guys. Enjoy ;)

Infoworld: Stupid user tricks: Eleven IT Horror Stories
Infoworld: More stupider user tricks: IT Horror Stories Redux

I think I should start to compile my own stories and the solutions just for our reference in the future.

seehua

Launchy

Launchy is a small utility that enables the users to start programs or open up files faster. Usually when we need to start the programs in windows, we will need to click on the start menu, go to the 'all programs' button, and then go to the selected programs' menu and then only we click on the icon to start it.

With Launchy, we just need to use a specific keyboard shortcut (alt+space) in my case, type in part of the program name, and press enter, and the program will be activated, or the file that you've selected will be opened in it's default application.

Of course, Launchy can be programmed to do lots of other things rather than just launching programs, to get to know more of it, please visit their homepage at www.launchy.net

seehua